You tell us what needs to be changed!

This weeks problem comes from an engineer in the I.T. industry. It’s an issue that I think we might find is quite common in any large organisation. The issue this reader has is with communication and the red tape that can surround it. The below email outlines what our reader has to deal with day in day out.

To Industry Problems.

My issue is more to do with management than anything else. I am an engineer for a leading company in the technology industry. My problem is not to do with the work that I have to but more so to do with the relationship that we have with other support services.

Basicly everybody is too busy following their job description to actually go and do the work. To be fair, as engineers we can often get annoyed at each other on the phone for not responding or holding back doing certain work, but in reality we all know that it is really the management behind us passing problems back and forth to avoid taking responsibility for issues. The reason for this happening in our case is that everyone involved is has just come under a new contract with this customer, so everybody is trying to avoid being held responsible for any problems happen on their watch.

What I would love to know is how as engineers can we change this, we have brought it up to our own management but they just say that they would love if we could get on with things and they place the blame on others, which I imagine is whats happening in the other support centers. Is there a new process that we could suggest to the management or is there away that we as engineers can get around mangers saying that’s not our issue that’s for company X. Any help would be greatly appreciated from anyone and many thanks in advance for those who contribute.

All my best

Tom

Tom’s email highlights the difficulty of trying to do your job around the politics that can exist in an office. We all know that there will always be politics in a work place, but has anyone ever found anything that can reduce these politics affecting you get on with your day-to-day work. Is there a space here for some form of software to be developed that can outline who does what when, so that employees can know where they stand and that the customer visibly see the sort of relationship that their services have with each other. Or is this an unfixable problem that we just have to live with?

What are your views?

And as always dont forget to share and review with your networks.

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Comments on: "Dealing with Office Politics" (2)

  1. Claire said:

    I personally dont think mangement in large companies will ever get over politics. Its just one of those things in life you just have to deal with im sorry to say

  2. Baptiste said:

    Sorry Claire but I would have to disagree with you there on that point. If issues exist it was often the managements fault, so I do think obsurd office politics can be stopped but I would say that It can only be stopped from the top down. If you can find out the root cause then you can fix the problem.
    But having been at the bottom of the chain I know that getting to speak directly to the top or the root is probably unlikely.. However if you believe that it is affecting your work that greatly I would recommend sending an anonymous email to the top. You dont have to name anyone in this email if you feel like what your doing is snitching. Just simply raise that there are communication issues, which you believe will cause more damage to the company than good. Now when dealing with third party there will always be issues but thats where you have to place your hope in your head managment sorting out the companies problems.

    Baptiste.
    Software Engineer

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