This weeks problem comes from an engineer in the I.T. industry. It’s an issue that I think we might find is quite common in any large organisation. The issue this reader has is with communication and the red tape that can surround it. The below email outlines what our reader has to deal with day in day out.
To Industry Problems.
My issue is more to do with management than anything else. I am an engineer for a leading company in the technology industry. My problem is not to do with the work that I have to but more so to do with the relationship that we have with other support services.
Basicly everybody is too busy following their job description to actually go and do the work. To be fair, as engineers we can often get annoyed at each other on the phone for not responding or holding back doing certain work, but in reality we all know that it is really the management behind us passing problems back and forth to avoid taking responsibility for issues. The reason for this happening in our case is that everyone involved is has just come under a new contract with this customer, so everybody is trying to avoid being held responsible for any problems happen on their watch.
What I would love to know is how as engineers can we change this, we have brought it up to our own management but they just say that they would love if we could get on with things and they place the blame on others, which I imagine is whats happening in the other support centers. Is there a new process that we could suggest to the management or is there away that we as engineers can get around mangers saying that’s not our issue that’s for company X. Any help would be greatly appreciated from anyone and many thanks in advance for those who contribute.
All my best
Tom’s email highlights the difficulty of trying to do your job around the politics that can exist in an office. We all know that there will always be politics in a work place, but has anyone ever found anything that can reduce these politics affecting you get on with your day-to-day work. Is there a space here for some form of software to be developed that can outline who does what when, so that employees can know where they stand and that the customer visibly see the sort of relationship that their services have with each other. Or is this an unfixable problem that we just have to live with?
What are your views?
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